Frequently Asked Questions

What are the check-in and check-out times?

Check-in is available from 3:00 PM to 9:00 PM, and check-out is at 10:00 AM.
Guests with dinner included in their plan are kindly requested to check in by 8:00 PM.

Is early check-in before 3:00 PM available?

Early check-in before 3:00 PM is not available.

What should I do if I cannot arrive by the check-in time?

We are unable to accommodate check-in outside of the designated hours, so please allow enough time to arrive.
If we do not receive prior notice by 9:00 PM, your reservation may be treated as a no-show cancellation.

Is late check-out available?

We are sorry, but late check-out after 10:00 AM is not available.

What are the dinner and breakfast hours?

Dinner is served from 5:00 PM to 9:00 PM (last seating at 8:00 PM), and breakfast is served from 7:00 AM to 9:00 AM (last seating at 8:30 AM).
Guests with meal plans will be asked to select their dining times at check-in.

Can I store my luggage before check-in or after check-out?

Luggage storage before check-in and after check-out is available free of charge.
However, we are unable to store luggage overnight or beyond the day of check-out.

Can you store my luggage during periods when I am not staying at the hotel?

We are sorry, but we are unable to store luggage for periods when you are not staying with us.

Can I send my luggage in advance by delivery service and have it stored until check-in?

Are there any smoking rooms or designated smoking areas?

Smoking is not permitted anywhere inside the building.
Please use the designated outdoor smoking area.

What are the hours for the public bath?

The public bath is available from 3:00 PM to 9:00 AM the next morning.

Is laundry service available?

We do not have laundry facilities available.

What amenities are provided?

Please refer to the Facilities & Amenities page for details.

Are drinks available in the rooms?

There is a free drink corner on the first floor.
Please feel free to enjoy soft drinks, coffee, and roasted green tea (hojicha).

How is room cleaning handled for consecutive stays?

For consecutive stays, room cleaning is provided on the 4th day.
Towels are replaced daily.

Is Wi-Fi available?

Free Wi-Fi is available.

How can I cancel my reservation?

Please cancel your reservation through the website where you made your booking.

Is parking available?

Parking is available free of charge during your stay.
As spaces are limited, please be sure to contact us in advance.