RYOKAN&HOSTEL WASABI Kyoto Soba

Questions & Answers

Check-in, Check-out

Is Early Check-in available?

No, you cannot check-in earlier than 3PM at Kyoto Soba. You can, of course, leave your luggage at the front desk before the check-in to travel around Kyoto!

What shall I do if I can’t make it for check-in hours?

If you believe you will arrive later than 10PM, please call us at 075-276-0828 or e-mail us at kyoto-soba@guesthousejp.com to let us know what time you will be arriving. If you do not contact us, your reservation will automatically be cancelled. Doors close at 1AM midnight; You will not be able to check-in after 1AM midnight even if you contact us about your late arrival.

I want to check-out late.

Check-out is until 10AM. We offer an option called the ‘Breaking Plan’ if you would like to check-out later than 10AM and use our facility. The latest time for check-out is 2PM.

Luggage

Can I keep my luggage in the hostel before check-in?

Yes, of course you can leave your luggage at the front desk before check-in and explore Kyoto!

Can I leave my luggage after I check-out?

Yes, you may but only until 10PM on the date of your check-out. It will cost 300yen for each bag if you come to pick up your luggage after 10PM.
We cannot keep your luggage the day after or even later.
If you do not have a plan to stay, we can also keep your luggage for you. Please check here
You can also leave your luggage at the VIP lounge.
VIP lounge Kyoto: Nishiguchitorii-cho 6, Nishikujo, Minami-ku Kyoto
TEL: 075-691-1123 You cannot leave your luggage or receive your luggage from 11AM to 1PM.

Can I leave my luggage during the time I am not staying in Wasabi?

No, we cannot keep your luggage during you are not staying in Wasabi. Luggage keeping service is only available on check-in and check-out day.

Is it possible to send a package beforehand and ask you to keep it?

Yes, we can receive and hold the package for you under the following conditions:
1) The items as well as the shipping must be prepaid. If the package is cash-on-delivery, we cannot receive the package for you.
2) Please have the package sent under your name (English alphabet) and if possible, your check-in date as well.

Facilities

Is there a place to smoke?

There are designated smoking areas right outside Wasabi. Smoking is strictly prohibited within the accommodation.

Where should I put the sheets as I check-out?

Please leave them in the dormitory room as it is.

How can I store the valuables?

There are lockers in each dormitory and at the front. Please use the locker to keep your valuables.

Services

Can I go out after I check-in?

Yes you may but you cannot go in or out during 1:00~5:00 in the morning. The front door will be closed during that hour. Lights go out at 11PM, so please be considerate of other guests after 11PM. It is a quiet residential area, please refrain from going out late at night or too early in the morning.

Do you provide shampoo, etc?

Yes, we provide shampoo, body soap, and face cleansers in all bathrooms. In each powder room, there are various facial creams, hair irons, and hair dryers. Towels are available for rental for 200yen. For more information, .

Do you have plug adapters/converters? iPhone and Android cords?

Yes, both adapters and phone cords are available for rental for 1000yen deposit.

I heard I can borrow cosmetics and some beauty home electric appliances.

Yes, you can use them free of charge! For more information, click here.

Is there a morning call service?

No, there is no morning call service. Use your alarm on your phone but please be considerate of other guests who are sleeping.

Can I borrow pajamas or some night wear?

Japanese Yukata for sleeping is available for rental at 300yen.

Do you have rental bicycles?

Bike rentals are 1 hour 100yen or 1000yen per day, along with a deposit of 1000yen. Please return the bicycle by 10 midnight.If you return the bike after midnight, you will be charged per hour.

Reservation

I want to cancel my reservation.

Please cancel your reservation through [Expedia, Agoda, Booking.com, Hostelworld, etc].

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Misc

I would like to reserve the whole room.

You can reserve one whole Japanese style room paying the fixed fee (ex. Rooms with a maximum capacity of 3 persons will be charged the fee of 3 persons even if only 2 persons are using the room); make the reservation under the name of the group representative. Only in case of a whole room reservation, female gusets can stay in the men only rooms as well. Please let us know in advance by emailing us at kyoto-soba@guesthousejp.com.

Can I stay for a long period?

Yes, of course, if there are rooms available. Please reserve as long as you would like to stay with us! The staff will not clean your room during your stay unless you ask us to.

I’m staying for a long period of time so can I have a discount?

Unfortunately, no, there are no discounts.

Is it possible to use the expressway bus?

We are happy to recommend our expressway bus “VIP liner”. Reservations are available at the front desk.
For more details please ask the staff at the reception desk, or check out the VIP liner homepage.

Bus stamp cards are given at WASABI’s front desk. For every one night you stay, you get one stamp. Collect 5 stamps for a FREE one-way bus ticket!
※Eligible only for departures on Tuesdays and Wednesdays. Between Kantou⇔Kansai, Kantou⇔Nagoya.
Depending on the availability of the seats, you may or may not be able to use the bus on your desired departure date.
You do not have a choice on which type of bus you would like to use.

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